Contact Support
For product support, billing questions, bug reports, feature requests, or account-related help, email android@videoshakeapp.com.
If you are contacting support from the app, include your device model, Android version, app version, and a short description of the issue so it can be reproduced faster.
What to Include
Please mention which tool you were using, such as Trim, Split, Merge, Insert, Speed, Volume Booster, Voice Changer, Recorder, Format Converter, Video to Audio, Compressor, Equalizer, Ringtone, or Multi-track Edit.
If the problem involves saving, exporting, billing, subscription access, or file conversion, include the file type, approximate duration, and whether the issue happens every time or only sometimes.
Helpful Diagnostics
Screenshots, screen recordings, visible error messages, and steps to reproduce the issue are helpful and may reduce the time needed to identify the problem.
If you are reporting a purchase or subscription issue, include whether you purchased through Google Play and whether the Restore option has been tried from the app purchase screen.
Data and Privacy Requests
For privacy-related questions, data access requests, or deletion requests, contact android@videoshakeapp.com. Requests are reviewed within a reasonable timeframe, subject to operational, legal, security, and backup requirements.
Response
Support requests are reviewed through the contact email above. Response times may vary depending on issue severity and message volume.